Refund policy
Return and Refund Policy
We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.
Eligibility for returns
To be eligible for a return, your item must be in the same condition that you received it. Items must be unused and, where applicable, unopened, sealed, with tags attached, and in their original packaging. You will also need your receipt or other proof of purchase.
GLOOP liquid attractants must remain sealed and unused for change-of-mind returns. Faulty, damaged, or incorrect items are handled separately under the Damages and Issues section below.
Starting a return
To start a return, contact us at:
sales@coldlinebaits.co.uk
Please include your order number, the reason for your return, and photographs where the item is damaged, faulty, or incorrect.
Returns must not be sent to us before your return has been approved. Items sent back without first requesting a return may not be accepted.
If your return is accepted, we will send you a return shipping label and provide instructions on how and where to send your package.
Returns should be sent to:
Coldline Baits
9 Concord Way
Dukinfield
Cheshire
SK16 4DB
United Kingdom
Damages and issues
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or incorrect.
Contact us at sales@coldlinebaits.co.uk and include your order number and photographs of the issue where possible. We will assess the issue and work with you to provide an appropriate resolution.
Exceptions and non-returnable items
Certain types of items cannot be returned, including:
- GLOOP liquid attractants or other products that have been opened or used, unless the item is faulty, damaged, or incorrect
- Perishable goods, where applicable
- Custom or personalised products
- Special-order products
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
Please contact us if you are unsure whether your item is eligible for return.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different product is to return the original item, if eligible, and place a separate order for the replacement product once the return has been accepted.
European Union 14-day cooling-off period
If your order is being shipped to a customer in the European Union, you may have the legal right to cancel or return your order within 14 days after receiving the last item in the order, without giving a reason.
To request a cancellation or return, contact us at sales@coldlinebaits.co.uk.
Where permitted by applicable law, we may reduce a refund if an item has been handled beyond what is necessary to establish its nature, characteristics, and functionality.
Exceptions may apply to certain products, including goods that are sealed for health or hygiene reasons and unsealed after delivery, or products that deteriorate quickly.
This section does not affect any rights you may have under applicable consumer law.
Refunds
We will notify you once we have received and inspected your return and will let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days of the return being approved.
Your bank or card provider may take additional time to process and display the refund.
If more than 10 business days have passed since we approved your refund, please contact us at:
sales@coldlinebaits.co.uk
Contact information
Coldline Baits
Email: sales@coldlinebaits.co.uk
Return address:
9 Concord Way
Dukinfield
Cheshire
SK16 4DB
United Kingdom
For return questions, damaged or incorrect items, or help with a refund, contact us by email and include your order number where possible.
This policy does not affect your statutory consumer rights.